Symptoms:
Applies To:
This article applies to Reports Center Standard & Professional. Current version build at time of last article update: 2.1.55.1000
Causes & Solutions:
1. Reports Center Configure Database Source has not been granted permissions to the database:
In some cases after initial installation of Reports Center Standard & Professional permissios might be lacking for the database connection thus resulting in the above error message being displayed.
2. How to grant permissions to the database via Data Source:
Login to Reports Center Standard & Professional, then going to the bottom of the displayed page choose Data Source.
Example:
This will bring you to the Reports Center Configure Data Source. Here is where basic database can be configured or modified. We will only be changing credentials in a case like this.
Example:
Once the above has been configured select Set and then Log out of Reports Center Standard & Professional and Log back in. Changes should have taken effect. Doing such handles this issue.
Non-Resolution:
In the event none of the mentioned causes and solutions resolved your issue. Please follow the following steps to provide support with valuable information to assist in troubleshooting further.